Presenters:
Therese Jackson, AIC, ARM
Senior Claim Consultant
Coverys

James J. Duane, III
Mediator and Arbitrator
Peabody & Arnold

During this session, you will be presented with some high-level best mediation practices including:

assessing when a case is appropriate for mediation,and the factors considered;

choosing the right mediator for the facts, the case, the parties, the personalities and the issues;

on the insurance side, ensuring your file has the prerequisites for mediation success;

preparing for a successful mediation, including tips for mediation submissions, who should attend and participate, what makes for a solid mediation brief;

effective strategies at the actual mediation;

what to do when the parties reach an impasse, and how to be creative when that happens; and post-mediation efforts (whether continuing to directly negotiate, continuing to work with the mediator,putting together a solid settlement agreement), and the like.