Proactive and service-oriented Business Intelligence Analyst and Business Relationship Manager with extensive experience in IT operations and employee Benefits, including HCM Implementation, Payroll and Benefits Consulting, Project Management, Product Ownership, Business Analysis, and Subject Matter Expertise. Known for effectively leading multiple facets in the employee benefits and Human Capital Management industries, resolving challenges with a sense of urgency, and consistently meeting customers' needs.
With a Bachelor of Science, I possess a solid foundation in technology and business. My core competencies include:
• Over 10 years of expertise as a highly skilled Client Relationship Manager, Project Management, Product Management Employee Benefits Management, and ADP Payroll.
• Demonstrated success in leading complex projects and implementing technology solutions that optimize business processes and drive revenue growth.
• Proficiency in ADP applications and adeptness in various project management processes, such as HCM process mapping, fit/gap analysis, workflow analysis, data gathering, conflict resolution, project planning, functional requirements definition, functional specifications, and process re-engineering.
• Holds a Bachelor of Science in Technical Management with a concentration in Human Resource Management from DeVry University.
I am passionate about leveraging my skills and experience to drive innovation and deliver tangible results in a dynamic business environment
